Published: Sat, February 23, 2019
Markets | By Erika Turner

Latest CR survey sees Tesla Model 3 lose its ‘Recommended’ rating

Latest CR survey sees Tesla Model 3 lose its ‘Recommended’ rating

Initially, the Model 3 release was scheduled for next month but the carmaker is going great guns to regain and expand its share in the world's largest vehicle market. However, the automaker's efforts may be in vain. The firm had said in January that Model 3 deliveries in China would begin in March. This survey guides Consumer Reports decision making when it comes to the continuing recommendation of vehicles and is compiled using data from nearly half a million vehicles. As a result, it said it could no longer recommend the vehicle that's become Tesla's flagship.

Consumer Reports dropped the Recommended rating for the most affordable Tesla in the lineup thanks to input from more than 500 owners.

He said Tesla told Consumer Reports it's remedied problems on its Model 3 production lines, but that doesn't help cars already sold with glitches.

Tesla's VP of worldwide sales Robin Ren was present in the delivery event, giving a speech and a presentation about the company and its vehicles.

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"According to our survey results, problems with the suspension, especially with the 2017 model year, have been an issue for the Model S luxury sedan, while hardware problems-especially concerning its unique falcon-wing doors-have plagued the Model X SUV (neither is now recommended by CR)". "The vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data".

Correction: As a brand, Tesla fell 11 spots to No. 19 out of 33 brands ranked by Consumer Reports.

Interestingly, Toyota made Consumer Reports' list of the best new vehicles of 2019.

Asked about Consumer Reports' review of the Model 3, a Tesla spokesperson said the company set an extremely high bar for Model 3. Some owners mentioned malfunctioning screens, one claiming it would "intermittently begin acting as if someone was touching it rapidly at many different points...[causing] music to play, volume to increase to maximum, and would rescale and pan the map in the navigation system."Others, including Consumer Reports itself with its own test auto, tell tales of the rear window's glass cracking in cold weather". That kind of love-hate relationship isn't uncommon for iconic vehicles with persistent quality issues, such as the Jeep Wrangler and Chevrolet Corvette, he said. The latest survey data also shows complaints about paint and trim issues. Tesla's Model X SUV has consistently rated poorly due to problematic doors and display screens.

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