Published: Thu, January 03, 2019
Tech | By Constance Martin

IPhone XS Max faced a huge setback

IPhone XS Max faced a huge setback

Hillard narrated the incident to iDrop News and said his iPhone Xs Max started heating in the back pocket of his pants. Where another colleague in his company then helped out by putting out the fire with an extinguisher.

Hillard further stated, "From the time of first noticing the fire and between removal of the trousers and taking the phone out of my pocket and placing it outside, I inhaled A LOT of smoke". Hillard further added that the Apple Store did not help with his burnt clothes and said that they can not promise anything till the device is checked.

A United States resident who goes by the name of Josh Hillard claimed that his three-week-old iPhone XS Max which was kept in his back pocket burst into flames and exploded, causing a significant burn on his skin. He went to the Apple store to get a replacement for the iPhone but what happened next was something he didn't expect. According to the report, Hillard then saw green and yellow smoke spew from the sizzling iPhone.

However, Hillard was very dissatisfied about the amount of smoke he had inhaled thanks to the phone that was on fire.

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After various rounds of complaints to Apple, Hillard was eventually offered a new iPhone which he considers an 'acceptable remedy for the situation'.

Josh rushed to an Apple store to report the issue where it was arrogantly treatment Further, he spent 20 minutes talking to a rep at Apple Care reporting the issue. After explaining everything to a specialist over the phone, sharing photos of the destroyed iPhone XS Max, and engaging in multiple follow-up calls, he was essentially offered the same thing - a replacement smartphone.

Hillard says he was not satisfied with how this all transpired, so he took back possession of the damaged phone, returned home with it, and called the Apple Care line. Sadly, though he could send images of the phone and his clothes, he would be uncomfortable sending images of the private regions of his body, even though they were visible injuries. However, take this with a grain of salt as apart from the iDrop News, the veracity of the claims had not been verified, although the man said a security camera captured the whole incident. Moreover, he wants to be compensated for the cost of his wireless service that he wasn't able to use while he was negotiating with the Cupertino giant.

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