Published: Sat, December 29, 2018
Tech | By Constance Martin

911 mobile services are gradually returning after CenturyLink outage

911 mobile services are gradually returning after CenturyLink outage

He said the 911 lines were not affected, but the internet was down at the dispatch centre and phone services also were spotty.

The company said in a tweet Thursday that it estimated service would be restored around 1 a.m. Friday, but discovered additional problems.

"This inquiry will include an examination of the effect that CenturyLink's outage appears to have had on other providers' 911 services".

A Nationwide outage reaching from NY to California has been causing headaches since early Thursday morning.

Regulators in Washington state also said they were opening an investigation into an outage of its statewide 911 service.

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Numerous local agencies took to their social media pages in the evening hours - approximately 10 p.m. - encouraging anyone needing emergency service to contact dispatch at 360-740-1105, rather than 911.

Many CenturyLink customers in east Idaho say their internet service had been restored Friday but thousands of users across the country are still reporting that services are down and not working.

CRESA said it received reports from first responders in the field about individuals who were not aware of the outage or how to reach 911.

Investigation: Federal Communications Commission Chairman Ajit Pai said Friday that the agency's staff will investigate the matter, according to The Washington Post. We apologize for any inconvenience this caused customers. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

In 2016, the Washington Utilities and Transportation Commission fined the company almost $3 million for failing to reroute emergency calls during a 6 hour service outage in 2014. It provided no other details, including how many customers were affected.

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