Published: Fri, December 07, 2018
Tech | By Constance Martin

O2 users across Wrexham affected by signal outage

O2 users across Wrexham affected by signal outage

02 is suffering a widespread outage of its 4G service this morning meaning that its customers will be unable to access its 4G network.

uSwitch mobile phone expert Ernest Doku has advised users how to cope without data, saying: "O2 users affected by this mobile data outage will understandably be concerned and frustrated".

A statement on their website said engineers are investigating issues related to data problems.

An additional seven million customers of Sky, Tesco, Giffgaff, and Lycamobile, which O2 provides services for, are also impacted.

According to Ericsson, the issues were within nodes in the core network, which rippled out to affect "a limited number of customers" using particular software versions from the country.

After EE, O2 is the second-largest mobile network operator in the United Kingdom with over 25 million subscribers. "We are working closely with the remaining customers that are still experiencing issues".

They wrote on Twitter: "We are aware our customers are unable to use data this morning".

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And while it hasn't been heavily reported, O2 and Softbank are not alone with this issue.

"Updates will be shared here as soon they are available".

The service was still down for many users at the time of writing and O2 said that it was working to fix the issue "as quickly as possible".

They said: "One of our 3rd party suppliers has identified a software issue in their system".

The mobile network said it had set up an urgent investigation after customers reported being able to get online or use mobile date from the early hours of Thursday.

The network outage isn't just forcing British mobile users to put down their phones and talk to one another.

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