Published: Thu, June 28, 2018
Tech | By Constance Martin

Google Home and Chromecast outage leaves users livid

Google Home and Chromecast outage leaves users livid

The Google Home and Chromecast devices are experiencing an outage with "some" in a number of territories around the world, the company has confirmed. Google hasn't commented on the source of either issue, or if the two are related, but the @MadebyGoogle Twitter account was busy Wednesday tweeting at angry users for hours letting them know a fix is on the way.

It's not clear what's caused the issue, but Google Home speakers were responding to commands by saying "there was a glitch, try again in a few seconds".

A Google spokeswoman also recognised the malfunction is affecting Chromecast dongles too.

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Google has yet to resolve the issue or provide a timeframe to consumers indicating when it will be resolved, as of now, the problem has been running for more than 6 hours now. If you don't want to wait that long, a reboot will apparently do the trick right away. If you would like an immediate fix please follow the directions to reboot your device. According to a confirmation received by a spokesperson of Google to TechCrunch, "some" of its customers are experiencing issues, and they are now undergoing an investigation to resolve this problem. If you're still experiencing an issue after rebooting, contact us at Google Home Support. "We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future". As early as 2:30am EST, users on the Chromecast Help Forum had noticed that the Chromecast icon had disappeared on streaming services like Netflix, HBO and YouTube.

Since late last night, users have been posting to Twitter and Reddit voicing complaints that their Google Homes and Chromecasts not working.

A Google Home unit on display.

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