Published: Tue, May 15, 2018
Tech | By Constance Martin

Apple Hit With Class Action Over Faulty MacBook Keyboard

Apple Hit With Class Action Over Faulty MacBook Keyboard

The plaintiffs request that this be made into a class action lawsuit, and that Apple be required to replace all the affected keyboards at no cost to users. "Despite awareness of the keyboard defect, Apple equipped future model MacBook and MacBook Pro laptops with the butterfly keyboard and continued selling these laptops to consumers at premium prices", the complaint added.

Apple has faced some heavy and ugly criticism over the butterfly switch keyboards on the 12-inch MacBook and current-generation MacBook Pro.

Specifically, the MacBook keyboards in question are the ones with a polarized butterfly design which supports Apple's MacBook and the 2016 MacBook Pro models.

Several customers complained that they have had to go up to a week without their MacBooks while they were being repaired. When one or more of the keys on the keyboard fail, the MacBook can no longer serve its core function: "typing", the suit said. The complaint further states that there is a continuous failing by Apple to disclose to consumers that the MacBook is defective, including situations when customers bring their defective laptops into the "Genius Bar" (the in-store support desk) at Apple stores requesting technical support. Back in 2016, the company filed a patent for a dust-resistant butterfly keyboard, which suggests Apple knew of the issues and was planning to come out with better keyboard.

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Claims to this effect have surfaced periodically over the past two years, sustained in part by the scoldings of well-regarded Apple developers and bloggers who characterize MacBook keyboards as shoddy.

Apple is again being taken to court, and this time due to the faulty MacBook butterfly keyboards. "The keyboard defect in the MacBook is considerably certain to demonstrate". The appellants are seeking damages and legal fees, and demand that Apple admit to the design flaw and cover all costs for remedying or replacing the defective computers.

The claim contends that "Apple has failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook" and that even after fix the issue reoccurs.

"Owners of these laptops have reported a potential defect, which causes keys on the keyboard to become unresponsive, necessitating complete replacement of the keyboard", the firm writes on its website. A petition has also started on Change.org calling Apple to recall all MacBooks butterfly switch keyboards.

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