Published: Sun, January 14, 2018
Markets | By Erika Turner

Marriott website in China temporarily closed after questionnaire gaffe

Marriott website in China temporarily closed after questionnaire gaffe

Chinese authorities have ordered three more multinational enterprises, namely Zara, Medtronic and Delta Air Lines, to stop listing Chinese territories as independent countries following yesterday's incident involving global hotel chain Marriott.

In a move which is clearly meant to target bookings of the USA hotel giant, authorities in Shanghai on Thursday ordered Marriott to close its website and "conduct a thorough check on all contents".

The Civil Aviation Administration of China has urged US Delta Airlines to investigate and publicly apologize for listing Taiwan and Tibet as countries on its website.

Delta Air Lines Inc., the Zara apparel chain and Irish medical-equipment maker Medtronic Plc all came under fire.

In the letter of apology to the CAAC and on its official website, Delta said it is fully committed to China and Chinese customers as China is one of its most important markets.

China is stepping up its policing of worldwide companies such as Inditex SA-owned Zara and Delta Air Lines Inc. and demanding they respect the government's position on long-standing territorial disputes from Taiwan to Tibet.

Yet unlike the foreign companies, Air China was not ordered to make a public apology. The warnings signal that the country may deploy more sticks against foreign companies that can't risk losing business in the world's second-biggest economy.

'Mixed' Performance For Marks & Spencer In Q3
The supermarket added that it handed 58m customer transactions and 770,000 online grocery deliveries in the key Christmas week. The figures are a further indication that Tesco's turnaround under chief executive Dave Lewis is firmly on track.

To compound the error, Marriott also suggested its support for this position by liking a post on Facebook, a move it blamed on a "careless" associate.

Marriott issued a swift apology to the Chinese government and said that the company doesn't support separatist movements.

Last year, German carmaker Audi AG apologized for using a map that excluded Taiwan and parts of Tibet and the western Xinjiang region after it was heavily crticized on Chinese social media.

Marriott now has more than 100 properties in China. "You first earned Chinese people's money, and then hurt our feelings". Hong Kong and Macau are special administrative regions - the former has...

The CAC met with Marriott representatives this week and ordered its website and app to be taken down for a week, as punishment.

Media in China has reported that some travelers have cancelled reservations with Marriott as a response to the errors.

"We recognise the severity of the situation and sincerely apologise".

Like this: