Published: Fri, November 17, 2017
Tech | By Constance Martin

AT&T asks customers affected by outage to restart their phones

AT&T asks customers affected by outage to restart their phones

If you still can't get a signal, initiate a call or surf the web without the help of Wi-Fi technology when waking up in the morning, try taking AT&T's official advice and restart your phone "multiple times".

Users have reported on social media that they can not make or receive calls, according to the Dallas Morning News.

While the outage was on going, it appeared to be hitting users nationwide, but now impacting every AT&T user. People from all over the country reported similar problems with their cell service on AT&T's twitter account.

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According to DownDetector, more than 6,000 customer service requests had poured in by 6 p.m. EST. "These users should restart their devices, which should resolve the issue".

In a statement, AT&T said it was "aware of an issue affecting some users' ability to make certain wireless calls". If the issues persist, at least for the time being, there's also the option to place calls over your Wi-Fi network thanks to AT&T's Wi-Fi calling feature. Of those, 42 percent reported problems related to internet access, while 32 percent complained of phone issues.

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