Published: Sat, September 30, 2017
Markets | By Erika Turner

CAA issues deadline to Ryanair on cancellation policy

CAA issues deadline to Ryanair on cancellation policy

The Civial Aviation Authority (CAA) announced it had launched legal action against Ryanair "for persistently misleading passengers with inaccurate information regarding their rights in respect of its recent cancellations".

The CAA's chief executive Andrew Haines yesterday said he was "furious" the airline was not complying with the law.

Passengers who have already accepted a refund or alternative Ryanair flight are able to reconsider, while those who have booked on a rival airline can claim the difference in fare paid.

The statement explains in unprecedented detail the options open to passengers whose flights are cancelled: a Ryanair flight, if one is available on the same route on the same or next day; a Ryanair flight from a nearby airport; a flight on one of Ryanair's seven "disruption partner airlines", including easyJet, Jet2, Aer Lingus and Norwegian; or "comparable alternative transport" by air, rail or road.

In addition, the first 315,000 passengers have been offered a €40 voucher (€80 return), according to Ryanair, which they can use to book a future flight with the airline between October and March.

The Irish low-priced airline will finalize 25 of their 400 aircraft between November and March 25 to eliminate the "possibility" of being forced to "cancel more flights" in the future.

The CAA also ordered Ryanair to inform people who "may have chosen an option that was not suitable for them as a result of any misunderstanding of their EU261 rights" were entitled to change their mind if they so wished.

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"While over 99pc of our 129 million customers will not have been affected by any cancellations or disruptions, we deeply regret any doubt we caused existing customers last week about Ryanair's reliability".

The budget airline has been forced to entirely drop 34 routes from its winter schedule, and around 400,000 passengers have been affected to date.

The airline, who has until 5pm today to refund the cancellations from its United Kingdom flights, has announced yet another massive seat sale.

Ryanair said in a press release that the move was made to comply with the Irish Commission for Aviation Regulation rather than the CAA, but said the demands of the two organisations were the same. Over the past week we have refunded/re-accommodated over 97 per cent of the customers affected by the 18 September cancellations.

"We have taken on extra customer service staff and are moving now to process and expedite all EU261 claims from affected customers". The main reason is to reduce the "risk of further cancellations", which will be eliminated after the airline suspended 2,100 flights during six weeks due to a failure distributing "pilot vacations".

He said all passengers had been given a 40 euro (35.10 pounds) travel voucher per affected flight and that he hoped all compensation under European Union rules would be processed by the end of October.

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