Published: Wed, April 19, 2017
Tech | By Constance Martin

Facebook unveils a big push into bots at F8

Facebook unveils a big push into bots at F8

Facebook Messenger is becoming more than just a texting app - it'll take care of restaurant recommendations, bills, and more.

Stay tuned for more updates from the F8. Many factors could cause the Company's actual results, performance or achievements to be materially different from any future results, performance or achievements that may be expressed or implied by such forward looking statements, including among other things, those which are discussed under the heading "Risk Factors" in the Company's Annual Information Form as filed with the TSX Venture Exchange and available on SEDAR at and elsewhere in documents that theScore files from time to time with securities regulatory authorities.

One of the new features Messenger is getting: chat extensions, which will allow users to pull something from one chat and quickly insert it into another chat. A new App Store-like Discover tab highlights businesses with bots you can talk to. The whole experience can be completed in Messenger, including group ordering and payment.

M, Messenger's virtual assistant, will also start making more suggestions in-app. "We'll find out, and that's why we want to test". Should one or more of these risks or uncertainties materialize, or should assumptions underlying the forward-looking statements prove incorrect, actual results could differ materially from the expectations expressed in these forward-looking statements. "The more you use M, the more it will make relevant suggestions to you", said Marcus. With over one billion users, Facebook Messenger has huge, huge potential.

If you're a business who doesn't necessarily want a full-on chatbot but still wants an easy way to communicate with customers, there's a new AI-enabled feature for you too. Through them, they can respond to frequently asked questions that customers regularly ask them (think business hours, directions, phone numbers, etc.). So if customers ask "When are you open?", you don't have to keep answering "From 8 to 5;" you can just program Smart Replies to do that for you.

Middlesbrough midfielder Adam Clayton: You have to keep believing
He said: "If you asked the other teams, 'Are Middlesbrough one of the three worst teams in the league?', I don't suppose many would say we are".

And hey, bots aren't just all work and no play.

So this year at F8, Messenger is getting Smart Replies, a bot-based technology created to let a business have common questions be automatically answered via Messenger-such as "What time are you open until today?"-so its proprietors can focus on responding to less typical ones".

In its new iteration, the Messenger platform further explores scan codes beyond the rudimentary abilities made available past year. Even Facebook's head of Messenger, David Marcus, admitted at a tech conference last September that bots were "overhyped".

With all of these features in Messenger, it's easy to see why many people are calling the app bloated these days. Messenger is rolling out its own Snapchat-like custom QR codes for the real world. Whether or not it succeeds, however, is another story.

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