Published: Wed, April 19, 2017
Markets | By Erika Turner

Couple flying to Costa Rica to get married kicked off United flight

Couple flying to Costa Rica to get married kicked off United flight

Despite their flight delay, Hohl and Maxwell still plan to Wednesday on Thursday.

Michael Hohl and Amber Maxwell told KHOU they were boarding a United Airlines Flight 1737 from Houston to Liberia, Costa Rica, when they found a man laying across their assigned seats, taking a nap. The couple made a decision to sit in seats three rows up, thinking it would not be a problem because the flight was only half full. United also said the couple upgraded to seats they didn't purchase.

Unfortunately for them, the unassigned jump from row 24 to 21 meant they were now sitting in an upgraded "economy plus" area.

Further, Hohl and Maxwell said they returned to their seats after being instructed to do so by airline employees. But moments later, according to Hohl, a United States marshal came onto the plane and asked them to disembark, to which they also complied.

In the carrier's first quarter earnings call, United again apologized repeatedly for the incident in which Dr. David Dao was dragged from his seat on a United flight to make room for crew members.

"We're disappointed anytime a customer has an experience that doesn't measure up to their expectations", United said in a statement released Saturday.

Meanwhile, the airline has stated that the couple was tried to sit in the upgraded seats that they were refusing to follow crew instructions.

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When she grabbed a flashlight, she saw "large wet paw prints" near the bedroom's entrance, and called 911. She said they kept the room's French doors slightly open so that the dog could go outside as it needed.

When a flight attendant asked if they were sitting in the right seats, Hohl said he explained there was a sleeping passenger in theirs and asked to have their seats changed to the ones where they were.

United Airlines issued a statement on Saturday, expressing disappointment in what happened.

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They didn't think it would matter as the flight was only half full. "But they believe in us and believe that we will get this fixed".

The bride and groom were rebooked for another flight the next morning, but Hohl said they won't be flying United again and described the whole situation as "quite unusual". "They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers". The couple said they complied and moved back.

The airline came under harsh criticism earlier this month after a video released on social media showed a Chinese man being forcibly taken off a flight at Chicago's O'Hare airport.

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